Customer Support

The following Information is provided for those organisations that are maintaining their own Prodoc System.

If you require further assistance you can reach us at;

Email: helpdesk@prodoc.co.nz
Help Desk: 09 836 4200 (The Prodoc user Help Desk is open between 9:00 a.m. and 5:00 p.m. on regular business days)

 


Installing Prodoc On A New Client In An Existing Installation

PLEASE NOTE:  Windows 8.1/Server 2012 support was added in version 1.9.1 of Prodoc.  If you wish to install Prodoc on Windows 8.1/Server 2012 do not run the standard installer, first ensure that the existing Prodoc system is v1.9+ and contact Prodoc Support for additional instructions.

NOTE for Windows 7 installs: If installing as a user (who is a local administrator) ensure that user has the permissions to write files to \Program Files\Prodoc and \Program Files\Common Files\Prodoc (Program Files (x86) for 64-bit systems) as this is a common cause of errors and will only become apparent after install when Prodoc fails to update.

Part One: Locating required files

  1. Locate the Current Prodoc System Files
    Go to any PC where Prodoc is already installed, start up Prodoc and then do Help/About in Prodoc and make a note of the logo location – ignore any reference to a Database folder (if such a reference exists). What you are doing is finding out where the Prodoc system files reside in your network.
     
  2. Locate the Existing DSN Entry Values
    Do Start/Settings/Control Panel/Administrative Tools/Data Sources (ODBC) to get to the existing ODBC connections. Click on the “System DSN” tab to see the list of existing DSN entries.
     
  3. Locate the Existing Prodoc SQL Server Entry
    Find the existing “Prodoc” ODBC connection – configure (edit) the connection by double-clicking on it.
    Make a note of the “Server”.
    Press the “Next” button twice and you’ll reach the database selection page – make a note of the database name.
    Press the “Cancel” button and you’re returned to the list of existing DSN entries.
     
  4. Locate the Existing Prodoc_Master MS Access Entry
    Find the existing “Prodoc_Master” ODBC connection and edit it by double-clicking on it.
    Make a note of the Database location.
    Press the “Cancel” button and you’re returned to the list of existing DSN entries.
    You are now finished with the ODBC connections so “Cancel” to end.

Part Two: Installing Prodoc on the New Client PC

  1. Before you start
    Go to the PC where the new Prodoc client installation is needed.
    On Windows Vista or Windows 7 turn off User Account Control.  Use the windows search funtion to look for User Account Control.  Click on Change User Account Control Settings.  Change the slider to Never Notify.  You will have to reboot the machine
    Once you have rebooted, make sure that the user account that you are using is a member of the local administrators group for this machine.
     
  2. Installing Prodoc
    Go to the PC where the new Prodoc client installation is needed.
    Use Windows Explorer to navigate to the location where the current Prodoc system files are stored (you found this location earlier) and then navigate into the Source folder.
    Execute the prodoc.msi application by double-clicking it – accept the licence agreement.
    The Prodoc client setup process now runs. You need to ignore any error messages that are shown by taking the option that will make the setup process continue (never take the option to cancel the setup) – the reason there are error messages is that the setup process applies processes for different operating systems so some processes do not apply to a specific installation.
     
  3. Setting Up The ODBC Connections On The New Client PC
    32 bit machine.  Go Start/Settings/Control Panel/Administrative Tools/Data Sources (ODBC) to get to the existing ODBC connections.
    64 bit machine.  Use windows explorer to run C:\Windows\SysWOW64\odbcad32.exe 
    Click on the “System DSN” tab to see the list of existing DSN entries.
     
  4. Creating The SQL Server Connection
    Click on the “Add” button.
    Scroll down the list of DSN types that is shown, select “SQL Server” (which is usually the last in the list) and press the “Finish” button.
    Key “Prodoc” as the “Name”.
    Click on the dropdown box of servers and select the server that you found in section Part One, Step 3.
    Click on the “Next” button.
    Just accept the default settings by clicking the “Next” button.
    Click in the “Change the default database to:” box, select the database that you found in section Part One, Step 3 and click the “Next” button.
    Accept the default by clicking on the “Finish” button.
    You have now created the SQL Server connection.
     
  5. Creating The SQL MS Access Connection
    Click on the “Add” button.
    Scroll down the list of DSN types that is shown, select “Microsoft Access Driver (*.mdb)” and press the “Finish” button.
    Key “Prodoc_Master” as the “Data Source Name”, click on the “Select” button and navigate to the Prodoc_Master MS Access database that you found in section Part One, Step 4 – click on OK to select the database and then on “OK” to create the MS Access connection.
    You have now created the MS Access connection.
     
  6. Updating The Prodoc Client
    Start up Prodoc using the desktop icon that was created during the Prodoc installation process.
    Prodoc now updates itself.
    When Prodoc has finished updating, click on the “Welcome” box in the status line of the screen, key the user’s name and press “Enter”.
    The installation is now complete.

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How to send a form to Prodoc Ltd

Go to Prodoc Administration, do Lists/Forms and select the form type from the dropdown box.
Find the form that you want to send to Prodoc International and select it with a single click on the line.

Click on the “Email” button. Your email program builds a message - just send it to support@prodoc.co.nz

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How to send a shipment to Prodoc Ltd

Go to Prodoc Administration, do Tools/Direct db Access, key the shipment number into the “Shipment Number” box and press Enter/Return. The data that is in the shipment is shown on the screen. Click on the “Email data” button. Your email program builds a message - change the name of the recipient to be the person that needs the shipment data and send the email.

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