Understanding Prodoc Status Icons

New in Prodoc 1.6.590 and upwards

At the bottom right corner of the Prodoc window you should see two status indicator, as indicated in the screenshot below.
These display the status of two important Prodoc components – Prodoc Server and Prodoc Print Queue.  Previously the only way to see if these were working was to log into the machine running them, and as most Prodoc users do not have access to this machine it added extra time to diagnosing a problem.
You now have a simple reference on your screen to know if all of Prodoc’s vital components are running.  Below is a simple reference guide for what to look for.
 
 

Prodoc Print Queue

 

What it does:

It sends queued documents to your printer, creates PDF files for e-mailing, sends electronic messages to Customs, MAF and INTTRA.

 Prodoc Print Queue is running.  Hold your mouse over the icon to see what it is currently doing.

 Prodoc Print Queue is suspended.  Many customers choose to suspend Print Queue overnight during backups.

 Prodoc Print Queue is not running.  Print Queue may have been closed, disconnected or could have stopped unexpectedly.

 

If Prodoc Print Queue is not running:

You will be unable to print or e-mail documents. There should be someone on your site who has access to the Prodoc Server machine who can open/restart Print Queue.  If nobody is available please contact Prodoc Support and we can in most cases do this for you.

 

Prodoc Server

 

What it does:

It sends e-mails from Prodoc, processes responses from Customs, the Chamber and INTTRA.

 Prodoc Server is running.  Hold your mouse over the icon to see what it is currently doing.

 Prodoc Server is suspended.  As with Print Queue, this is usually overnight to allow backups.

 Prodoc Server is not running.  Prodoc Server may have been closed, disconnected or could have stopped unexpectedly.

 

If Prodoc Server is not running:

You will be able to print, but not send e-mails from Prodoc, and Prodoc will not process responses from outside (e.g. Customs).  There should be someone on your site who has access to the Prodoc Server machine who can open/restart Prodoc Server.  If nobody is available please contact Prodoc Support and we can in most cases do this for you.

 

What if nobody on my site knows how to fix the problem?

We prefer that every one of our customers has at least one person on site who is familiar with restarting the Prodoc Services.  All that is required is access to the Prodoc Server – we will be happy to take you through the simple processes to get Prodoc back up and running.

 

Please contact support if you have any questions about this new addition.